Where the data comes from
Nine places, one view
These are the kinds of systems a managing agent works across every day. All names are generic: in a real build, Property Connect reads from whichever systems you already use, read-only wherever possible.
Helpdesk system
Reactive jobs, purchase orders and SLAs
Owned by: Managing agent
Contractor vetting scheme
Insurance, health and safety accreditation, trade certificates
Owned by: Third-party scheme
Statutory compliance tool
Fire, gas, electrical, water and lift inspections per building
Owned by: Managing agent
Accounts system 1
Service charge and ledger for Fund A
Owned by: Fund A
Accounts system 2
Service charge and ledger for Fund B
Owned by: Fund B
Accounts system 3
Service charge and ledger for Fund C
Owned by: Fund C
Invoice portal
Where contractors upload invoices against purchase orders
Owned by: Managing agent
Tenant portal
Tenant requests, notices and documents
Owned by: Managing agent
Inboxes and spreadsheets
Contact lists, trackers, photos and site reports
Owned by: Everyone
Follow one job from start to finish
HD-48363 at Building 10, Glasgow (Fund A), logged 7 Nov 2026. One job touches seven systems.
- 1
Tenant portal
A tenant at Building 10 reports: “Lift alarm line fault”.
Property Connect: Picks up the request and links it to the building and fund.
- 2
Helpdesk system
Logged as HD-48363, P1 (Emergency), purchase order PO-A70559.
Property Connect: Starts the SLA clock: 4 hours to attend.
- 3
Contractor vetting scheme
Contractor 16 (Lifts) is the preferred contractor.
Property Connect: Checks insurance and accreditations are in date before the job is sent. Status today: At risk.
- 4
Inboxes and spreadsheets
Engineer attends. 1 photos and a job sheet are emailed in.
Property Connect: Attaches the photos and report to the job, so the evidence is with the invoice.
- 5
Invoice portal
Contractor 16 uploads INV-30502 for £492 + VAT against PO-A70559.
Property Connect: Checks the PO, job evidence and sender before it is rejected for a missing detail.
- 6
Accounts system 1
Posted to the Fund A service charge ledger and paid.
Property Connect: Reads the payment back, whichever of the three accounts systems holds it.
- 7
Contractor's own accounts
Contractor 16 sees INV-30502 as paid and matched in their own books.
Property Connect: Gives the contractor the same view, so nobody chases an invoice that is already paid.