Managing agent view
Jobs and SLAs
Every job from the helpdesk, across all funds, with SLA performance by contractor and whether the evidence is in place for the invoice.
Fictitious example · real build
Open jobs
40
9 emergency (P1)
SLA met
85%
120 completed jobs
Open past SLA
25
Chase today
Completed, no job sheet
10
Invoice will be rejected without it
SLA met by contractor
Completed jobs in the last 75 days, lowest first. Contractors with fewer than two jobs are left out.
Jobs
| Job | Building | Contractor | Priority | Value | SLA | Evidence | Status |
|---|---|---|---|---|---|---|---|
| Fence panel downHD-48352 · PO-B70526 · logged 9 Nov 2026 | Building 5South London · Fund B | Contractor 12Documents expired | P1 Emergency | £874 | Met | — | Assigned |
| Tripping circuit in landlord areaHD-48221 · PO-B70133 · logged 8 Nov 2026 | Building 8Sheffield · Fund B | Contractor 3 | P3 Routine | £783 | Met | — | Assigned |
| Comfort cooling not workingHD-48259 · PO-A70247 · logged 8 Nov 2026 | Building 1Leeds · Fund A | Contractor 14 | P3 Routine | £133 | Met | — | Assigned |
| Toilet blocked in landlord areaHD-48347 · PO-C70511 · logged 8 Nov 2026 | Building 12Milton Keynes · Fund C | Contractor 21 | P4 Planned | £1,675 | Met | — | Logged |
| Toilet blocked in landlord areaHD-48274 · PO-B70292 · logged 6 Nov 2026 | Building 11Cardiff · Fund B | Contractor 21 | P1 Emergency | £1,461 | Past due | — | Assigned |
| Leak under sink in welfareHD-48292 · PO-A70346 · logged 6 Nov 2026 | Building 4North London · Fund A | Contractor 21 | P4 Planned | £5,233 | Met | — | Attended |
| Fire alarm fault on panelHD-48340 · PO-C70490 · logged 6 Nov 2026 | Building 18Coventry · Fund C | Contractor 1 | P3 Routine | £525 | Met | — | Assigned |
| External lighting outHD-48228 · PO-B70154 · logged 4 Nov 2026 | Building 14Hull · Fund B | Contractor 15 | P3 Routine | £369 | Met | — | Awaiting parts |
| Passenger lift out of serviceHD-48251 · PO-B70223 · logged 2 Nov 2026 | Building 5South London · Fund B | Contractor 4Documents expired | P1 Emergency | £728 | Past due | — | Attended |
| Bird proofing damagedHD-48285 · PO-A70325 · logged 1 Nov 2026 | Building 13Southampton · Fund A | Contractor 23 | P1 Emergency | £330 | Past due | — | Attended |
| Toilet blocked in landlord areaHD-48304 · PO-A70382 · logged 1 Nov 2026 | Building 4North London · Fund A | Contractor 9 | P4 Planned | £1,097 | Met | — | Assigned |
| Roller shutter stuckHD-48281 · PO-A70313 · logged 31 Oct 2026 | Building 16Northampton · Fund A | Contractor 10 | P4 Planned | £5,785 | Met | — | Attended |
| Toilet blocked in landlord areaHD-48262 · PO-B70256 · logged 30 Oct 2026 | Building 11Cardiff · Fund B | Contractor 21 | P4 Planned | £6,101 | Met | — | Attended |
| Fire alarm fault on panelHD-48326 · PO-A70448 · logged 30 Oct 2026 | Building 7Nottingham · Fund A | Contractor 13 | P1 Emergency | £1,377 | Past due | — | Awaiting parts |
| Fallen tree branchHD-48349 · PO-C70517 · logged 30 Oct 2026 | Building 9Newcastle · Fund C | Contractor 8 | P2 Urgent | £545 | Past due | — | Attended |
| Additional clean after eventHD-48237 · PO-B70181 · logged 29 Oct 2026 | Building 2Manchester · Fund B | Contractor 7 | P4 Planned | £6,448 | Met | — | Attended |
| Rodent sighting reportedHD-48357 · PO-A70541 · logged 29 Oct 2026 | Building 4North London · Fund A | Contractor 11 | P3 Routine | £1,224 | Past due | — | Attended |
| Rodent sighting reportedHD-48223 · PO-A70139 · logged 28 Oct 2026 | Building 16Northampton · Fund A | Contractor 23 | P4 Planned | £6,172 | Met | — | Assigned |
| Cracked paving slabHD-48231 · PO-C70163 · logged 25 Oct 2026 | Building 18Coventry · Fund C | Contractor 12Documents expired | P3 Routine | £1,384 | Past due | — | Attended |
| Comfort cooling not workingHD-48240 · PO-A70190 · logged 24 Oct 2026 | Building 13Southampton · Fund A | Contractor 14 | P1 Emergency | £460 | Past due | — | Assigned |
| Automatic door not closingHD-48266 · PO-A70268 · logged 23 Oct 2026 | Building 1Leeds · Fund A | Contractor 10 | P3 Routine | £455 | Past due | — | Awaiting parts |
| Roof leak above Unit 9HD-48309 · PO-B70397 · logged 23 Oct 2026 | Building 8Sheffield · Fund B | Contractor 18 | P4 Planned | £6,606 | Met | — | Attended |
| Roof leak above Unit 3HD-48331 · PO-B70463 · logged 23 Oct 2026 | Building 17Warrington · Fund B | Contractor 18 | P4 Planned | £3,563 | Met | — | Attended |
| Gutter blockedHD-48258 · PO-C70244 · logged 21 Oct 2026 | Building 9Newcastle · Fund C | Contractor 18 | P4 Planned | £4,666 | Met | — | Attended |
| Rodent sighting reportedHD-48339 · PO-C70487 · logged 16 Oct 2026 | Building 18Coventry · Fund C | Contractor 23 | P3 Routine | £1,587 | Past due | — | Awaiting parts |
| Monthly water temperaturesHD-48348 · PO-C70514 · logged 14 Oct 2026 | Building 3Birmingham · Fund C | Contractor 5 | P1 Emergency | £773 | Past due | — | Assigned |
| Rodent sighting reportedHD-48216 · PO-C70118 · logged 13 Oct 2026 | Building 9Newcastle · Fund C | Contractor 11 | P3 Routine | £379 | Past due | — | Attended |
| Cracked paving slabHD-48290 · PO-C70340 · logged 13 Oct 2026 | Building 3Birmingham · Fund C | Contractor 24 | P1 Emergency | £280 | Past due | — | Attended |
| Cracked paving slabHD-48296 · PO-C70358 · logged 13 Oct 2026 | Building 9Newcastle · Fund C | Contractor 12Documents expired | P3 Routine | £1,611 | Past due | — | Attended |
| Toilet blocked in landlord areaHD-48307 · PO-A70391 · logged 13 Oct 2026 | Building 13Southampton · Fund A | Contractor 21 | P4 Planned | £2,949 | Past due | — | Attended |
| CCTV camera not recordingHD-48225 · PO-B70145 · logged 12 Oct 2026 | Building 11Cardiff · Fund B | Contractor 13 | P4 Planned | £4,369 | Past due | — | Awaiting parts |
| Fallen tree branchHD-48327 · PO-C70451 · logged 8 Oct 2026 | Building 12Milton Keynes · Fund C | Contractor 20Documents expired | P3 Routine | £221 | Past due | — | Attended |
| Landscaping overgrownHD-48319 · PO-C70427 · logged 3 Oct 2026 | Building 12Milton Keynes · Fund C | Contractor 8 | P3 Routine | £390 | Past due | — | Attended |
| Cracked paving slabHD-48268 · PO-B70274 · logged 23 Sept 2026 | Building 11Cardiff · Fund B | Contractor 24 | P2 Urgent | £729 | Past due | — | Attended |
| Leak under sink in welfareHD-48277 · PO-C70301 · logged 13 Sept 2026 | Building 3Birmingham · Fund C | Contractor 9 | P4 Planned | £6,797 | Past due | — | Assigned |
| Tank inspection follow-upHD-48367 · PO-B70571 · logged 9 Sept 2026 | Building 5South London · Fund B | Contractor 5 | P4 Planned | £4,496 | Past due | — | Awaiting parts |
| Door access reader offlineHD-48229 · PO-A70157 · logged 6 Sept 2026 | Building 13Southampton · Fund A | Contractor 1 | P1 Emergency | £715 | Past due | — | Awaiting parts |
| Additional clean after eventHD-48294 · PO-A70352 · logged 3 Sept 2026 | Building 7Nottingham · Fund A | Contractor 7 | P2 Urgent | £549 | Past due | — | Attended |
| Door access reader offlineHD-48245 · PO-A70205 · logged 2 Sept 2026 | Building 13Southampton · Fund A | Contractor 13 | P2 Urgent | £332 | Past due | — | Attended |
| Roof leak above Unit 19HD-48362 · PO-C70556 · logged 2 Sept 2026 | Building 6Bristol · Fund C | Contractor 18 | P4 Planned | £5,830 | Past due | — | Awaiting parts |